Refund policy
Return policy:
Dear customers,
We are always committed to providing our customers with high quality products and satisfying their needs. However, if you need to return an item, we are ready to provide you with the necessary assistance.
1. Return conditions:
- The product must be in its original packaging and unopened. We only accept items that have not been used and have no traces of use.
- Items can only be returned if the time limits specified in our returns policy are respected. Please review this policy on our website or contact our customer service team for details.
2. Payment for return shipping:
- In case of returning the goods, the cost of delivery is borne by the customer. We recommend that you use a reliable shipping company when returning to ensure the safety of the goods during delivery.
3. Exchange of goods:
- As an alternative to returns we offer the possibility of exchanging goods. If you decide to exchange an item for another item, adding funds to purchase a new item, our customer service team will be happy to organize this process. Please contact them for details on the exchange process.
We hope for your understanding and cooperation. If you have further questions or need assistance, please do not hesitate to contact our customer service. We are always ready to help you.
Congratulations,
The EPI Export Italian Products team
Dear customers,
We are always committed to providing our customers with high quality products and satisfying their needs. However, if you need to return an item, we are ready to provide you with the necessary assistance.
1. Return conditions:
- The product must be in its original packaging and unopened. We only accept items that have not been used and have no traces of use.
- Items can only be returned if the time limits specified in our returns policy are respected. Please review this policy on our website or contact our customer service team for details.
2. Payment for return shipping:
- In case of returning the goods, the cost of delivery is borne by the customer. We recommend that you use a reliable shipping company when returning to ensure the safety of the goods during delivery.
3. Exchange of goods:
- As an alternative to returns we offer the possibility of exchanging goods. If you decide to exchange an item for another item, adding funds to purchase a new item, our customer service team will be happy to organize this process. Please contact them for details on the exchange process.
We hope for your understanding and cooperation. If you have further questions or need assistance, please do not hesitate to contact our customer service. We are always ready to help you.
Congratulations,
The EPI Export Italian Products team